*FIXED* Forum access problems with Apple devices

Are you having issues browsing the forum with apple products?

  • Yes

    Votes: 10 76.9%

  • No

    Votes: 3 23.1%
  • Total voters
    13
  • Poll closed .
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And shortly after I wrote that the problem slowly disappeared. Very strange.
 
I have just been away from home for a day and while away I accessed this site on my iPhone via mobile data, and no problem whatsoever.
Now back home, where cell coverage is poor, and accessing via wifi and it's back to slow or no response.
 
I'm helping to look into this issue with Jerry. I've made a few changes on the back end of the server so far this morning. I'm in the UK on Virgin Media Business ISP (500MB), and it loads instantly, until it doesn't! (That was on Chrome / Windows 10).

*FIXED* Forum access problems with Apple devices


That does indicate a possible DNS issue, and I'm using Google's public resolvers rather than Virgin Media provided DNS.
 
I use cloudflare DNS, Win 10 Chrome, android chrome and the only issues I get are the with the local 4G network I use. I do get rare issues with Access Norton but get it with other sites at the same time so my issues are not site related.
 
I think that this issue might be resolved. Let me know if you see any more page freeze issues. Please test

Jerry
 
Jerry Doe said:
A big thanks to Matt Wothington for helping as well- Thank you Matt
Click to expand...
I'm still having frequent long waits and time-outs on iMac Big Sur 11.4
My iPad (14.4.2) is okay
I prefer using my desk-top but this post took over 5 minutes and I had, after a "time out":

Page could not be loaded​

The requested page could not be loaded.
  • Check your internet connection and try again.
  • Certain browser extensions, such as ad blockers, may block pages unexpectedly. Disable these and try again.
  • Access Norton Forums may be temporarily unavailable. Please check back later.
Reload

This was just the response to attempting to open a thread.
 
Yes. We are still working on it actually. We have figured out what is causing it. That is a good thing. Now fixing it is not as easy.
 
robs ss said:
I'm still having frequent long waits and time-outs on iMac Big Sur 11.4
My iPad (14.4.2) is okay
I prefer using my desk-top but this post took over 5 minutes and I had, after a "time out":

Page could not be loaded​

The requested page could not be loaded.
  • Check your internet connection and try again.
  • Certain browser extensions, such as ad blockers, may block pages unexpectedly. Disable these and try again.
  • Access Norton Forums may be temporarily unavailable. Please check back later.
Reload

This was just the response to attempting to open a thread.
Click to expand...
Btw Rob, this is the same issue everyone else is having. Hope to get it nailed down today or tomorrow. It’s network related
 
Rob and others, please can you let me know if this issue is any better now?
The site is flying along for me.

Jerry
 
Ok, thanks Cliff. For a moment I thought it was ok. This is turning into a highly complex network issue. Now:

2 server admins are on it
Datacenter tech is involved
cPanel engineers are also involved

I will let you know again here when to check again, thanks

Jerry
 
Hi Matt, I just hard rebooted my IPad. No different I’m afraid.

this thread took about 40 seconds to load.
www.accessnorton.com

Starting 71 rebuild

Started the 71 rebuild a day ago . will post pics as I proceed . soaked all the bolt and nuts with weasel piss . twice hope it helps when removing hardware . removed control cables , light switches , front end , back wheel , front wheel . will get the wheels apart , new SS spokes , new stock...
www.accessnorton.com www.accessnorton.com
 
cliffa said:
Hi Matt, I just hard rebooted my IPad. No different I’m afraid.

this thread took about 40 seconds to load.
www.accessnorton.com

Starting 71 rebuild

Started the 71 rebuild a day ago . will post pics as I proceed . soaked all the bolt and nuts with weasel piss . twice hope it helps when removing hardware . removed control cables , light switches , front end , back wheel , front wheel . will get the wheels apart , new SS spokes , new stock...
www.accessnorton.com www.accessnorton.com
Click to expand...
When was that, as we have just recently rebooted the server.
I can load that specific thread instantly on my iPhone currently.
 
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